Sherell Williams
Saint Augustine,FL
Summary
Dedicated healthcare professional with experience leading registration teams and supporting accurate patient intake. Strengths include customer service, insurance knowledge, EMR updating, and process improvement. Committed to efficient operations and a positive patient experience.
Overview
11
11
years of professional experience
Work History
Patient Access Supervisor
UF Health St Johns
St. Augustine, FL
07.2024 - Current
- Supervises activities and personnel in all assigned Patient Access registration areas.
- Provides training to new hires and assures that employees are knowledgeable about their particular area workflows.
- Monitors and audits the accuracy of information obtained by registrars while enforcing that all documents, photo ID's and insurance cards are being scanned into the system.
- Assists with the completion of performance evaluation and corrective action plans.
- Assists with processing of payroll, managing employee time tracking system and PTO requests.
Patient Registration Rep II
Baptist Primary Care
St. Johns, FL
09.2023 - 07.2024
- Registered patients for Baptist Primary Care visits using accurate demographic information.
- Verified insurance eligibility and updated coverage details in patient records.
- Collected copayments and processed front desk financial transactions.
- Scheduled patient appointments and managed appointment changes.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Provided support to the clinical staff with registration issues or concerns.
Preop Unit Secretary
Flagler Hospital
St. Augustine, FL
11.2022 - 09.2023
- Managed unit communications for Flagler Hospital nursing staff and providers.
- Updated electronic medical records and maintained accurate patient charts.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
Patient Registration Team Lead
Flagler Hospital
St. Augustine, FL
02.2021 - 11.2022
- Trained new team members on Flagler Hospital procedures and routines.
- Monitored service standards and addressed staffing coverage needs.
- Communicated updates to supervisors and staff to maintain smooth operations.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
Surgical Preregistration Assistant
Flagler Hospital
St. Augustine, FL
12.2019 - 11.2022
- Collect demographic information, insurance data, verifying coverage for surgeries and outpatient procedures.
- Verified and updated authorization information.
- Flagged procedures that needed precertification and notified the correct department or doctor's office.
- went over patient responsibility via phone or in person and collected monies owed.
Patient Registration Asst
Flagler Hospital
St. Augustine, FL
11.2015 - 12.2019
- Verify insurance using eligibility systems or vendors to confirm coverage.
- Ensure required patient consent forms and compliance documentation are completed accurately.
- Maintain patient privacy and confidentiality in accordance with HIPAA guidelines.
- Contribute to department goals, including collections, and other departmental initiatives.
- Answered incoming calls from customers related to registration issues or questions.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06-1996
Skills
- Patient registration
- Insurance verification
- Epic scheduling
- Prior authorization
- Staff training
- Team leadership
- Problem solving
- Process improvement
- Health insurance knowledge
- Policy understanding
- EMR updating
- Problem-solving
- Customer service
- Strong empathy
Timeline
Patient Access Supervisor
UF Health St Johns
07.2024 - Current
Patient Registration Rep II
Baptist Primary Care
09.2023 - 07.2024
Preop Unit Secretary
Flagler Hospital
11.2022 - 09.2023
Patient Registration Team Lead
Flagler Hospital
02.2021 - 11.2022
Surgical Preregistration Assistant
Flagler Hospital
12.2019 - 11.2022
Patient Registration Asst
Flagler Hospital
11.2015 - 12.2019
High School Diploma -
Bayside High School